Report Abuse Policy

1. If you are reporting unauthorized use of a trademark or service mark in relation to goods or services, we encourage rights holders to seek resolution through established mechanisms such as the Uniform Domain Name Dispute Resolution Policy (UDRP) or the Uniform Rapid Suspension System (URS). For detailed guidance, please refer to ICANN Dispute Resolution Options.
2. Once a Notification of Complaint is received from the World Intellectual Property Organization (WIPO), the domain name will be blocked or clientHold status will be applied.
3. For ongoing disputes handled by WIPO, we are prepared to provide relevant domain information upon legitimate request.
4. Following a final decision in a dispute, we will implement the required actions in accordance with the UDRP rules.

1. To report suspicious or harmful activity, kindly submit abuse report.
2. Our Abuse Team will review the complaint and determine the nature and severity of the issue.
3. If the domain is found to be compromised or hosting illicit content, a formal warning will be issued to the domain holder. Should the content remain active, suspension of the domain may follow.
4. In cases involving confirmed malicious intent (such as phishing attempts, financial fraud, or child exploitation content), the domain will be immediately disabled without prior notice.
5. In the event of a suspension, the registrant will be notified and requested to submit valid proof that the reported content or issue has been fully addressed before the domain can be unlocked.

1. When a copyright violation is reported, our Abuse Team will investigate the claim accordingly.
2. Registrant will be notified and requested to either take down the infringing content or submit valid documentation confirming their right to use it.
3. If no actions is taken from date of notification (up to 5 days), the domain may be subject to suspension.

1. Please submit a report about potential WHOIS Inaccuracy.
2. Our Abuse Team will contact the Registrant to correct or update the inaccurate contact information.
3. In the event of a suspension, the Registrant will be formally notified and instructed to submit valid proof document confirming that the necessary updates have been made in order to unlock the domain.
4. Failure to address the issue within the given timeframe (up to 5 days) may result in the suspension of the domain.

This guide will assist you in reporting any instances of abuse and provide the necessary information for our team to investigate and resolve the matter.

1. Report Abuse

   If you have encountered or observed any type of abusive behavior related to Regery services, we strongly encourage you to inform us. You can do this via page Report Abuse or by e-mail: [email protected].
   We recommend to use page Report Abuse because e-mail can be dropped by spam filter.
   
   If you represent a law enforcement or government agency, there is a dedicated channel for reporting abuse.
   Please send your e-mail directly to: [email protected]. Reports from law enforcement, government agencies are processed within 24 hours.
   

2. Provide Evidences

   When reporting instances of abuse, it is imperative to provide substantiated allegations supported by evidence and pertinent information. This evidence serves as a fundamental basis for us to gain a thorough understanding of the incident and proceed with appropriate measures.

We kindly ask that you combine any related complaints into one email thread when dealing with a common issue. This will help keep our Abuse Department organized and prevent duplicate emails.

If you have already started an email conversation with our Abuse Department and need to give more details, we suggest using the same email thread. This efficient method of communication helps avoid the need to check multiple sources and decreases the chance of any misunderstandings.

Important Information

• Our standard abuse processing time is 24 hours, however, it may differ depending on the individual situation
• Before you submit your report, please make sure that the domain name is actually using our services. To confirm the status of the domain name, you can visit the Whois page.
• Certain types of abuse may impose critical threats, such as phishing, malware distribution, child pornography or other forms of serious abuse, immediate domain suspension may be enforced without prior notice. For less severe abuse alerts, a warning notification will be sent to the domain owner, allowing them the opportunity to rectify the issue within a specified timeframe.
• Certain types of abuse may not be verifiable by us when we solely function as a registrar and the abusive content is hosted on third-party servers. As a result, we may refrain from imposing restrictive measures to prevent false positives. It applies to issues such as copyright/DMCA violations, email abuse/spam, fraud, malware, hacking, and similar cases. For faster resolution, we strongly recommend reporting domains registered with Regery services directly to their respective hosting providers, along with evidence to support your claim.
• Please note that while we may not always share detailed updates on our investigation results, rest assured that we thoroughly review every complaint and take appropriate action in accordance with Regery policies.

Last revised: March 10, 2025